What is a process driven application & Business Process Management (BPM)?
Almost everything you do at work is part of a business process.
Take what you're doing now as an example. We find that the majority of people who visit the JLC Business Services web site are looking for either a product or some services to help in fixing a business problem.
What is Business Process Management?
So a process application is really a formal definition of a number of linked transactions. JLC Business Services help organisations take processes and automate them by defining:
- What happens at each step in the process.
- The business rules that join the steps together.
To help you think of processes in your organisation we've compiled some lists of typical business process solutions in the following areas:
- Human Resources
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- Vacancy approval
- Recruitment and Selection
- Holiday request
- Training request
- Appraisal process
- Sickness self-certification
- Health and Safety incident reporting
- New starter procedures
- Finance and Accounting
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- Purchase order
- Acceptance or order (sales order) and invoicing
- Expenses claim
- Collaborative Budgeting and Management
- Travel Request Approval
- Financial Compliance
- Regulatory Reporting
- CRM
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- Never lose an enquiry.
- Only enter data once.
- Provide closed-loop feedback so people know they have been dealt with.
- Use timed follow up for increased customer satisfaction.
- Increase capacity and model new processes for optimum efficiency.
- Facilities Management
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- Resource booking
- Room booking
- Desk / office move
- Centralised procurement (eg Stationery)
Actually there's frequently a stage before taking one process and automating it - that is to work out what processes exist within an organisation/department and how they are related. This way you can be sure that you automate the most appropriate process first and get the best return on investment. This exercise is often referred to as "Business Architecture" and JLC Business Services has a Business Architecture Team comprised of senior consultants with specific sector knowledge who can provide this service.
If you would like to talk about how you can use BPM with your current systems then please contact us.